Telephone Technical Support
EPS offer system support to assist site maintenance personnel. One of our experienced engineers will assist the operator in the fault diagnosis process.
The scope of services we can offer include:
20 hours per calendar month of Telephone Remote Support consisting of any combination made up from the following:
- Telephone support for advice on control system operation
- Telephone support for advice on package system operation
- Remote Access Control System monitoring – via EPS dial up facility
- First line fault diagnosis
The support operates under a commercial agreement which can be tailored to suit individual customer requirements.
The above Scope of Services would be made available between the hours of 08:00 and 18:00, Monday to Sunday - 7 days per week.
Should you wish to know more about the benefits of this service please contact us.